1. Retail Centre Manager
Ref: RC – RCM– JUNE 11
Reporting to the Area Retail Manager, the job holder will be responsible for managing the day to day operations of the assigned Retail Centre Outlet by providing leadership and guidance to the Retail Centre staff.
The job holder’s key responsibilities will be to:
Ref: RC – RCM– JUNE 11
Reporting to the Area Retail Manager, the job holder will be responsible for managing the day to day operations of the assigned Retail Centre Outlet by providing leadership and guidance to the Retail Centre staff.
The job holder’s key responsibilities will be to:
- Generate ideas and follow up on their effective execution to ensure achievement of set shop sales targets i.e. monthly, quarterly and annually;
- Drive achievement of set shop customer satisfaction target as measured in the CDI through process innovations and staff skill set development;
- Implement the defined business process/channels through which the retail sales service will be delivered to customers within the assigned Retail Centre;
- Define and implement staff and shop performance indicators and follow up on their measurement;
- Identify, reward high performance, discipline and recommend on staff promotions based on achievement of high performance criteria;
- Mentor, coach and lead the Retail Center staff to ensure long term and sustainable high performance;
- Implement the defined business process for cash management in the Retail Centre to ensure delivery of service to the customer;
- Implement the defined business process for stock management in the Retail Centre to ensure delivery of service to customers and efficiency and accountability in stock management;
- Manage and monitor assigned budget.
